Recognizing that protecting and appropriately handling personal information is an important responsibility to society, Riken Keiki Co., Ltd. (“Company” hereinafter) pledges to give all due consideration to the appropriate management and use of personal information concerning its customers and to implement the following measures on that basis:
1. Purpose of use of personal information
The Company shall collect and use personal information only for the purposes indicated below. Should the Company use personal information for any other purposes, it shall obtain the consent of the customer in question.
(1) Providing information on products or services handled by the Company in its sales activities
(2) Undertaking activities related to maintenance (after-sales maintenance) for Company products
(3) Undertaking activities related to inquiries received from customers
2. Measures to ensure accuracy and security
The Company shall strive to keep personal information concerning its customers accurate and up to date. It also shall strive to establish and improve information security measures to prevent the unauthorized access, loss, destruction, alteration, leakage, and the like of such information.
3. Disclosure and provision to third parties
The Company shall neither disclose nor provide personal information concerning its customers to any third party unless the Company has obtained the consent of the customer in question or it has good reason to do so pursuant to laws and regulations.
4. Disclosure, correction, etc. of personal information
If the Company receives from a customer a request to disclose, correct, delete, suspend the use of, or perform other actions concerning the customer’s personal information, it shall promptly respond within a reasonable timeframe with measures of suitable scope, after first confirming that the request was made by the customer himself or herself.
5. Legal and regulatory compliance and revisions
The Company shall comply with all laws, regulations, and standards concerning the protection of personal information. In addition, it shall continually review and improve related measures as appropriate in response to changes in social conditions.
6. Supervising subcontractors
Should the Company disclose personal information concerning its customers to subcontractors, it shall implement appropriate measures to ensure that such personal information is handled securely within the scope of the operations subcontracted.
7. Education and promoting awareness
The Company shall implement educational and awareness-raising activities for all officers and employees to ensure that they understand the importance of protecting personal information and appropriately handle personal information concerning its customers.
Personal information contact point
Address any inquiries to: